Billing, Cancellation & Refund Policy

Prices shown at checkout will state any applicable GST or tax treatment before you commit to the purchase. If the price displayed at checkout differs from an older marketing page or email, the checkout price is the price offered for that transaction unless an obvious error applies.

Paid upgrades are intended to begin from the authorised owner Business Portal. Checkout is processed by Stripe. Buy Local Toowoomba does not grant paid access merely because a checkout page returns “success”; paid access begins only when the platform receives and validates the relevant Stripe subscription event and records the canonical Buy Local subscription and entitlements.

Spotlight and Local Leader are recurring subscriptions and may be purchased on either a monthly or an annual billing interval. You choose the billing interval at checkout, and the price and interval that apply are shown before you commit to the purchase.

A monthly subscription is charged each month and renews monthly. An annual subscription is charged once for the year in advance and renews annually. Unless cancelled, the subscription renews automatically at the selected billing interval using the payment method held by Stripe, and the renewal date is based on the subscription created by Stripe. You authorise Stripe to charge the applicable recurring fee until the subscription is cancelled or otherwise ends.

Stripe or Buy Local Toowoomba may provide receipts, invoices or payment confirmations electronically. You are responsible for keeping your billing contact details current. Buy Local Toowoomba keeps transaction and subscription-status records needed to administer the service, reconcile payments and maintain an audit trail.

If a recurring payment fails, Stripe may retry the payment according to the billing configuration in force. During a temporary payment-retry period, paid access may continue. If the subscription becomes unpaid, cancelled or otherwise stops granting access under our subscription rules, the business will be returned to the Free plan and paid-only features may be disabled.

We will not manually edit platform entitlements to bypass payment state. Subscription and entitlement changes must flow through the canonical billing process.

You may cancel a paid plan at any time. At launch, cancellation is admin-assisted rather than self-service. To cancel, email [email protected] from the account email or otherwise provide enough information for us to verify that you are authorised to manage the subscription. We will process the cancellation through Stripe and will not make a manual database-only cancellation.

Unless we agree otherwise or law requires a different outcome, cancellation takes effect at the end of the current paid billing period. You will retain the paid plan until that time and will not be charged for the next renewal. There is no separate cancellation fee.

If self-service plan changes are offered, the price and effective date will be shown before confirmation. At launch, changes between paid plans may require support assistance. We will not use a plan change to remove rights you have already paid for without an appropriate adjustment or notice. The billing treatment applied by Stripe will be explained before a supported plan change is completed.

We do not offer an automatic “change of mind” refund for a billing period (monthly or annual) that has already started merely because you decide not to use the service. Cancellation prevents the next renewal, and paid access normally continues until the end of the billing period you have already paid for. However, this policy does not exclude or limit rights you may have under the Australian Consumer Law or another applicable law.

You may be entitled to a refund, cancellation, service rectification or another remedy if the service fails to meet a consumer guarantee or we cannot provide what was paid for. We will also investigate duplicate charges, billing errors, unauthorised charges reported promptly, and material service outages that significantly prevent delivery of a paid service.

Where a refund is approved, it will ordinarily be returned through the original payment method via Stripe. Processing times after we initiate the refund depend on Stripe and the relevant financial institution.

We may change future subscription prices. We will give existing paid subscribers reasonable advance notice of a price increase where practicable. A price increase will not be charged before the notified effective date. You may cancel before the new price takes effect. We will not rely on a hidden or retrospective price change.

Any promotion, coupon or introductory price is subject to the specific conditions shown with that offer. Unless the offer states otherwise, a temporary discount does not permanently change the standard price for the selected billing interval that applies after the promotion ends.

Paying for a plan does not remove the obligation to comply with the Terms of Use and Service or Business Listing & Claim Policy. If a listing or account is suspended for a serious breach, we will handle any remaining paid period fairly, taking into account the reason for suspension and any non-excludable legal rights.

Contact us promptly if you believe a charge is wrong. Include the business name, account email, approximate charge date and amount, but do not email full card numbers or security codes. We will review our records and Stripe transaction information and respond as soon as practicable.

We may update this policy as our billing features change. Material changes affecting an existing paid subscription will be notified with reasonable notice where practicable and will apply prospectively, subject to applicable law.

Questions, requests or complaints can be sent to:

• Email: [email protected]
• Website: https://buylocaltoowoomba.com.au
• Operator: Buy Local Exposure Pty Ltd
• ABN: 88 701 388 945
• Registered address: Suite 2, 10 Poitier St, McDowall QLD 4053

Terms of Use and Service, Privacy Policy and Business Listing & Claim Policy.